Returns & Refunds Policy
Our approach
We want you to receive viable seeds in good condition. Because seeds are living products, germination can vary with climate, storage, and growing method after delivery.
When to contact us
Please email info@tobaccoseedshop.com if:
- Your order has not arrived — wait 14 days after dispatch before contacting us about non-delivery (see our Shipping Policy).
- The envelope arrived damaged and seeds appear compromised.
- You received the wrong variety or pack size.
- There is a clear error with your order.
What we may offer
After reviewing your message (and photos if helpful), we may offer a replacement shipment, credit, or refund at our discretion. We may ask for your order number and the email address used at checkout.
Address errors
If an incorrect delivery address was entered at checkout, we cannot be held responsible for failed delivery. Contact us as soon as possible if you notice a mistake.
Returns of unused seeds
For hygiene and plant-health reasons we cannot accept returns of seed packets, whether opened or unopened. If you have seeds you do not want, you do not need to send them back. You may dispose of them safely, or keep them with our compliments.
Chargebacks
If there is a problem with your order, please contact us before starting a card dispute so we can try to resolve it.
Refund method
Approved refunds are returned to the original payment method via Stripe. Processing times depend on your card issuer.
Contact
info@tobaccoseedshop.com
Last updated: July 2026.